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Warm Care Heating and Plumbing

Legal

Privacy Policy

Plain-English information about how Warm Care handles your data.

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Placeholder content: This privacy policy is a structured placeholder maintained by Warm Care and must be reviewed and approved by the business owner and a qualified legal adviser before publication.

Who we are

Warm Care Ltd, trading as Warm Care Heating and Plumbing, is registered at 255 Westbourne Ave, Walkergate, Newcastle upon Tyne, NE6 4XU.

What data we collect

  • Contact details you provide via our website forms (name, email, phone, postcode).
  • Details of your enquiry (service requested, message contents).
  • Standard server and analytics data such as IP address and pages visited (subject to your cookie choices).

Why we use your data

  • To respond to your enquiry and arrange a quote or service.
  • To keep records required by Gas Safe and Building Regulations notification.
  • To improve the website experience and our service.

How long we keep it

We keep enquiry data only as long as needed to respond to you or to meet our legal obligations. Customer job records are retained in line with safety and tax record-keeping requirements.

Your rights

You can ask us to access, correct or delete the personal data we hold about you. Contact us using the details on the Contact page to make a request.

Final wording, retention periods and lawful bases must be confirmed by Warm Care's legal adviser before this policy goes live.