Our story
Warm Care was started by our engineers after around 16 years as a senior technician at British Gas. Those years built the technical standards, safety habits and quality controls that still shape every job Warm Care takes on today.
But working inside a national company, we saw a gap: homeowners often paid premium prices for a service that felt impersonal — long waits, different engineers each visit, and a tendency to push the most expensive option. Warm Care was created to do the opposite.
What we believe
- Customers should deal directly with the engineer doing the work.
- Quotes should be honest, and the smaller fix is often the right fix.
- Local accountability beats a national call-centre every time.
- Workmanship should be something you can point a friend at.
Who we serve
Warm Care is based in Walkergate and serves Newcastle and the surrounding North East. Whether you're a homeowner replacing an ageing boiler, a landlord keeping properties compliant, or someone caught out by a sudden breakdown, you'll find the same straight-talking service.